How to Use

You can handle everything from estimates to payments online.

1. Find a car
You can search whether a reservation is possible from the calendar or each vehicle page.

If you choose from the calendar, enter your desired departure date and return date from “Car Rental Reservation Status” and search.
* Departure date and return date are required items.

If no vehicles are displayed in the search results, rental is not possible on the selected schedule. Please understand.

From the vehicle list page, you can choose your desired vehicle from each stock vehicle and proceed to the reservation screen.

2. Application

After choosing your desired vehicle type, please check the schedule, options, fees, etc., and proceed to the reservation application.

3. Online payment
Payment is only by credit card. The handling of credit cards is basically a settlement with the card of the person who made the reservation.

If you apply from the reservation form, we will contact you again for confirmation. After confirming the content, we will send you a billing email from our company, so please check the amount and make a credit card payment. The reservation is confirmed when the payment is completed.

* The card payment for the rental car uses the SQUARE service, which provides payment services to member stores around the world.

4. On the day of rental
Please come to the store on the departure date. If you come to the store by car, we will keep your vehicle. At that time, we will explain the reservation content, procedures, and vehicles.
* If you are a first-time customer, there is a 15-minute explanation of how to use the car.

5. Return
Please return the fuel to full at a gas station around the store by the scheduled return time. After checking the vehicle, the return will be completed.

If you are late for return, please be sure to contact the store. If you are late without contact, you may have to pay a predetermined penalty.

For inquiries, click here

Payment Method

You can use cash or a credit card. For credit card transactions, we ask that you settle with the credit card of the person making the reservation. The use of a third party’s credit card is not allowed. The credit cards that can be used are as follows.

※ ‘CocoKita Rent-a-Car’ uses the services of SQUARE, which provides payment services to member stores around the world, for credit card payments.

About Cancellation

The cancellation fee varies depending on the number of days from the scheduled ride date. Please check the details below.
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Rental & Return Time

What You Need on the Day

• Driver’s license of all drivers ※Driving is limited to those who have had their license for more than a year. There is no age limit.
• Credit Card

Fuel and Refueling at Return

Time Extension

About Insurance

In case of an accident

(1) Rescue of the injured

Ensure safety, and if there are injured people, please rescue them and call 119.

(2) Reporting and notification to the police station

Please call 110 and be sure to contact the police. ※ Even if the content is mild, please submit an accident report. There may be cases where insurance cannot be applied.

(3) Contact to the sales office

Please be sure to report to the rental shop. (If it is outside business hours, please contact us at 9 am the next day.)

(4) Contact to the insurance company

Please contact the insurance company listed in the contract (our company joined). (In case of our company’s off-hours, etc., please follow the instructions of the insurance company)

About Non-Operation Charge (NOC, business compensation)

• If the vehicle is returned to the scheduled sales office (self-propelled)… 30,000 yen
• Others… 50,000 yen